Resident Frequently Asked Questions

How do I report a maintenance item?
For normal non-urgent maintenance requests please drop your written request in the rent drop, mail or fax to 743-9653.  Be sure to provide us with the best possible time to reach you.  If the item is urgent and it is during regular business hours (Monday – Friday, 8:30 a.m. to 5:00 p.m.), you may call or stop at our office to report the problem, or print and fax our form.  To report emergency maintenance needs be sure the receptionist is informed that you have a maintenance emergency.  If it is after business hours, call the office and follow the voicemail instructions.  For police or fire emergencies, dial 911 before calling us.

What is considered an emergency?
The following are examples of maintenance emergencies.  The main sewer line is backed up.  A pipe broke and water is leaking into the apartment.  A toilet is clogged in an apartment with only one bathroom.  After hours, call the emergency maintenance contact indicated on the voicemail or in your Resident Handbook.  If it is after 8:00 p.m. and before 7:00 a.m. and the call is not an emergency, you could be charged for the non-emergency response.

Can I be charged for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance, you will be charged for it.  Also, you can be billed for a service call if you miss an appointment where you requested to be present with one of our maintenance technicians, or cause an emergency maintenance response for a non-emergency situation.

Can I install cable or satellite TV at the property?
You must first obtain written permission from us.  At some apartments you may be prohibited from installing a satellite dish in any location where the dish must be installed on any portion of the property you do not specifically rent, or if its visibility detracts from the marketability and curb appeal.  Any cost of installation is an expense of the resident.

Can I install extra telephone lines?
Generally yes.  However, you must also obtain written permission to do this.  All costs of installing extra phone lines are the responsibility of the resident.

What are my responsibilities if my company transfers me before the end of the lease?
Most leases are for a set period of time.  If you are transferred, ask your company what assistance they will provide if you need to “break a lease”.  Let the leasing office know asa soon as possible so we can begin marketing the property for a replacement resident.  Please refer to our policy on early termination of Residential Lease Agreement, which you signed at lease signing for more details.

Can I sub-lease the property?
No.  The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent.

Can I rent a steam cleaner and clean the carpets myself when I move out?
No.  Your rental agreement provides that all carpets must be professionally cleaned using a steam process, with a copy of the invoice submitted to the leasing office upon vacating.

Can I get a pet after move-in?
Not without written permission.  For more information, please refer to your rental agreement or contact the leasing office.

When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms in your Lease Agreement.  Notice to vacate must be received in our office in writing within the specified number of days stated in the lease.  Most leases require a minimum 45-day notice prior to the lease term ending date.

What happens if my roommate moves out before the end of the lease?
If your roommate moves out, a written notice needs to be submitted to us.  Remember that tenants are jointly and singularly liable to ensure that the rent is paid.  You must have written permission to substitute a roommate.  All occupants 18 years of age or older MUST complete an application for residency.  (It is not our responsibility to arbitrate or mediate problems with multiple tenant situations.)

What happens to the disposition of a roommate’s security deposit after move-out?
Security deposits are collected as “security” for the property.  Reimbursements to departing roommates are handled by the remaining tenants.  No portion of the security deposit will be refunded individually.

I have always paid my rent on time.  Why did I receive a 3-day notice when the rent was only 6 days late?
The rent is due on the first of the month.  If the rent is not posted in our office by the fifth we serve a 3-day notice.

I am an excellent resident and take good care of the home.  Can you waive my late charges?
No.  We do not waive late charges.  Fair Housing laws require that we treat all our residents equally.  We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.